Wednesday, 27 June 2012

Indian BPO worker "caused NatWest glitch" - Reports


The IT malfunction which left millions of RBS and Natwest Bank customers unable to access their accounts was caused by a junior BPO technician in India, according to reports.

Technology website The Register says an "inexperienced operative" based at a support centre in Hyderabad had accidentally deleted information during a software upgrade last week.

The IT worker had been working on the online software for RBS, Natwest as well as Ulster Bank.
A team of IT experts had been recruited for the project in India following redundancies in the UK; Indian staff are paid a salary of £9000.00 compared to up to £50,000 for their British counterparts.

The error is thought to have occurred after a routine software upgrade froze part of the banks' online computer systems last Wednesday, affecting millions of customers in the UK.

Whilst the problem was resolved two days later, RBS - the parent of Natwest - is reportedly attempting to sort through a backlog of more than 100 million customer transactions.

Unions have already blamed the fiasco on the decision to outsource much of RBS's IT jobs to India.
The bank has promised customers will be reimbursed for the cost of fines or late payment fees incurred as a result of the delays.

Industry experts have estimated the cost of the problem to RBS at between £50 million and £100 million.
- UKAsian Staff
www.ukasiaonline.com

Baroness Warsi found guilty of 'Minor Breach' of Ministerial Code


Sayeeda Warsi, the Government minister and co-chairman of the Conservative Party, has been found guilty of a 'minor breach' of the ministerial code for taking a business associate on an official trip to Pakistan.

A Sunday Telegraph investigation had revealed Baroness Warsi - whose parents hail from Pakistan - had been accompanied by businessman and personal friend Abid Hussain on a government visit to Pakistan in July 2010, in contravention of the ministerial code of ethics.

The House of Lords Commissioner on Standards however, found the Baroness had "not used her office for personal financial gain".

Prime Minister David Cameron leapt to Baroness Warsi's defence, saying she could keep her job in the Cabinet because "she had not benefited personally" from the trip and because she was a "great asset" to the government.

Responding to the report by Commissioner Sir Alex Allan, Baroness Warsi said: "The allegations on this matter were untrue and unsubstantiated and I am pleased that Sir Alex's report has confirmed that."
Lady Warsi still faces a further accusation relating to expenses claims.

The Standards Commissioner is set to look into allegations that the Yorkshire-based politician claimed £165.00 per night from the taxpayer for accommodation whilst living rent-free with her friend and Tory official Naweed Khan in London.

She claims she made an "appropriate payment" to Mr Khan for the trouble of putting her up.
Mr Khan however, denies he was ever paid by Baroness Warsi.

- Viji Alles
www.ukasiaonline.com